Refunds & Returns
(a) RapidPOS may accept return of goods if notification is received from the buyer within seven (7) days from the date of invoice;
(b) RapidPOS may accept return of goods that have been incorrectly ordered by the buyer provided that the goods have not been used and provided further that the buyer agrees to pay freight costs associated with the return and a minimum restocking fee of twenty five per cent (25%) of the value of goods ordered or the amount charged to RapidPOS by a wholesaler, whichever is the greater;
(c) RapidPOS will not accept the return of goods which have been added to, used, modified, varied or changed by any person other than RapidPOS. RapidPOS will not, under any circumstances, accept the return of goods that are sold as ex-rental, ex-demo, clearance stock or goods notified to the buyer as non-returnable; and
(d) RapidPOS shall have no liability for any damage or defects in the goods and/or packaging delivered to the buyer which arise as a consequence of improper storage, warehousing or transport, neglect, abuse or improper use, installation, maintenance or unauthorised repairs.
(e) A Return Authorisation (RA) number must be issued before returning goods to RapidPOS or our suppliers either for warranty claims or for credit return.
(f) Except for faulty, damaged on delivery, or incorrectly supplied goods, a 25% restocking fee will be applied to all goods returned for credit. Claims for credit must be made within seven (7) days of delivery. Credit will NOT be issued for freight content of original invoice. No refund can be issued, credit to be allocated against client account.
(g) An Inspection fee of $70 Inc GST will apply if warranty goods are tested and no fault found.
(h) If a Customer makes a special order, where RapidPOS has bought in goods on the customer's request for non-stock items or orders for bulk quantities, credit on these goods will be rejected.
(i) Goods that are returned for credit must be in full re-saleable condition - returned in original packaging. Both external and internal packaging must be complete and in original state. Writing and stickers on external packaging will NOT be accepted, therefore the return claim will be rejected.
(j) Freight and Insurance of returned goods to RapidPOS are at the customers cost and returned at the customers risk.
(k) RapidPOS will return the repaired/replaced goods to the Customer freight prepaid.
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